
Customer experience management
Adottare e applicare una vera competenza di Customer Experience Management
By Augusto Chiericati, International Programs Faculty Member
The Pandemic that we are currently living make us question our believes and habits. The world is changing, nothing will be like it was before and, when a sort of normality will come over again, significant changes will also emerge in most economic structures.
Global Lockdown that many industrialised countries are currently experiencing shows that the most complex and bureaucratic structures are suffering more than the ones organised in lean and client-oriented companies.
Change is inevitable, and more than now it is needed that companies embrace an improving mindset. Change is indeed difficult to face, there is no single recipe to use to get the attitude necessary to shift from where you are standing, however the following points can help move even the most difficult person to a new behaviour standpoint:
More and more organisations are believing that Continuous Improvement need to be part of their culture, and challenges in Change Management are becoming more and more familiar. Modern leadership needs a repertoire of skills that books cannot be the only source to be acquainted with. First step is to be mindful of their importance. Practice is the rest of the story.
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Adottare e applicare una vera competenza di Customer Experience Management
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